Terms & Conditions

1. Operator, scope and acceptance

T.I.M — Time Is Money is currently operated by Jonathan Johnson trading as T.I.M. In these terms, T.I.M, we, us and our mean that operator. T.I.M is presently a trading name and is not a separately incorporated company. A reference to a proposed company, headquarters or future structure does not identify the present contracting party.

These terms govern the T.I.M website, applications, accounts, demonstrations and the open-beta network through which real requests may be submitted, accepted, coordinated and completed for a fee. They apply to clients, applicants, activated network participants and authorised business representatives. Additional request information, an activation notice or expressly accepted category conditions form part of the agreement for the relevant activity. If they conflict, the request-specific information controls for that request.

You accept these terms when you create or use an account, submit a live request, approve a request summary, accept work through the network or otherwise use a function that clearly refers to them. Merely browsing a public page does not create a paid commitment.

Read these terms with our Privacy Policy and Cookie Policy.

2. Key roles and words

3. Eligibility and authority

You must be at least 18 and legally capable of entering the relevant agreement. If you act for a company, family office, private office, principal or another person, you confirm that you have authority to submit information, approve charges and give instructions on their behalf. We may ask for evidence of that authority.

Access depends on location, verification, category requirements, lawful availability and operational capacity. Availability of a website or application in a country does not mean every service can lawfully or practically be supplied there.

4. Open-beta operation

T.I.M is operating an open beta with live paid activity. Recruitment, screening, demonstrations and product development continue while activated participants fulfil real requests. Features, interfaces, routing and administrative processes may change as the network develops.

Beta status does not make a paid commitment optional. Submission creates the client's payment and cancellation commitment for T.I.M's immediate platform routing service; acceptance creates the relevant fulfilment commitment. The parties must then perform the commitments recorded in the request summary and these terms. We may limit volumes, categories, locations, account access or submission frequency to match verified delivery capacity and protect service quality.

Requests may be submitted around the clock. This means the submission channel is available 24/7; it does not guarantee immediate acceptance, a response within a particular period or continuous availability of every category. A request can be declined or rejected after the applicable routing period, in which case the full platform-fee hold is released as described in sections 8 and 11.

Demonstration content is identified as simulated, sample or demo activity. It must not generate a real supplier instruction or charge unless the user deliberately moves into a live request flow and approves the resulting request summary.

5. Applications, verification and activation

Client and network applications are free unless a separate charge is clearly displayed before submission. We may assess identity, authority, professional history, company status, capabilities, ownership or contractual access to assets, licences, insurance, credentials, delivery evidence, coverage, conduct and relevant public-register information.

Applying, receiving an acknowledgement, joining a demonstration or discussing capability does not guarantee activation, requests, earnings, exclusivity, territory, volume or a launch date. We may ask for further information, impose proportionate activation conditions or decline an application.

Network activation is limited to UK limited companies or approved overseas incorporated equivalents unless we expressly agree otherwise. An individual may make a preliminary application, but activation is granted to the eligible contracting business identified in the activation record. Verification supports network admission; it is not a guarantee that a participant is suitable for every future request.

An activated business must keep its information, licences, insurance, contacts, availability and delivery basis current and notify us promptly of a material change.

6. Accounts, access codes and security

Use an invitation, app-store link, portal link, access code or account only for its intended recipient and purpose. Keep credentials secure, use available security controls and notify access@tim247.app promptly if you suspect loss, unauthorised access or misuse.

You are responsible for activity authorised through your account and for ensuring that employees or representatives use it within their authority. Do not sell, share or transfer private access. We may require re-authentication or suspend access while investigating a security concern.

7. Submitting and confirming live requests

The client selects Standard, Priority or Critical before submitting a live request. The selected service level determines the displayed platform fee and requested routing priority. It does not guarantee that a network participant will accept the request or that it will be completed within a particular time unless the request summary expressly provides that guarantee.

Before submission, the client receives a request summary showing, as applicable:

• the requested outcome, category, location, timing, selected service level and material specifications;
• whether T.I.M, a network T.I.M or another supplier is responsible for each element;
• the platform fee, supplier charges, taxes, authorised expenses and total amount then known, or the method used to calculate them;
• the full platform-fee authorisation at submission, completion capture, cancellation conditions and any material supplier terms; and
• the routing period or other point at which an unaccepted request will be rejected.

When the client uses the clearly labelled submission control, the client instructs T.I.M to begin routing immediately and authorises a hold for the full displayed platform fee. T.I.M's platform routing service begins when the request is transmitted to the live network. Submission is not an automatic supplier booking or a promise of fulfilment; the underlying fulfilment arrangement is formed only when the required network participant or supplier accepts.

We may clarify scope, combine related categories, divide a multi-category request into coordinated workstreams, decline unlawful or unsuitable instructions, or explain that verified capacity is unavailable. If the request is declined, or remains unaccepted when its routing period expires and is rejected by the network, the full platform-fee hold is released. A material change to scope, price or timing requires the client's further approval before it becomes binding.

8. Prices, payments and expenses

The platform fee is T.I.M's fee for the platform service and is based on the Standard, Priority or Critical service level selected by the client. The full amount is displayed before submission. Supplier charges are separate and do not become part of T.I.M's platform fee merely because both appear in one request summary. Unless the summary expressly identifies T.I.M as a disclosed collection agent, supplier charges are contracted and paid directly between the client and supplier.

The submission control will make clear that submission creates an obligation to pay under this section and section 11. When a request is submitted to the live network, the client's card is authorised immediately for the full displayed platform fee and that amount is reserved or placed on hold. The client's bank may show the amount as pending and make it unavailable, but it is not settled to T.I.M until capture. Prices include applicable taxes where required. Where a precise additional amount cannot reasonably be calculated in advance, we state the calculation method and obtain approval before incurring it.

When the request is completed, T.I.M captures and collects the full platform fee. If the network declines the request or the request remains unaccepted when the disclosed routing period expires, T.I.M releases the full hold and does not collect the platform fee. If the client cancels after submission, T.I.M captures 50% and releases or refunds 50%, subject to section 11 and mandatory law. The client's card issuer or payment provider controls when released funds become available again.

If an authorisation expires before completion, T.I.M may, with notice, renew or replace it for no more than the authorised amount unless the client has separately approved a change. T.I.M will not intentionally capture the same platform fee twice. The client must use an authorised payment method and must not initiate an improper chargeback. A disputed charge should first be reported to access@tim247.app so it can be investigated promptly; this does not remove any legal right to contact the payment provider.

Pre-approved, properly evidenced expenses may be charged as stated in the request summary. No participant may add an undisclosed markup or incur optional expenditure outside the approved authority.

9. Suppliers and separate contracts

T.I.M provides the platform service. An underlying service—such as transport, aviation, accommodation, security, professional advice, sourcing or another specialist deliverable—is provided by the supplier identified for that element. Unless the request summary expressly states that T.I.M is the supplier, T.I.M acts as an intermediary and does not own, operate or control the supplier's assets or regulated service.

The supplier is responsible for its underlying service, personnel, equipment, licences, insurance, safety, regulatory compliance and supplier charges. The client is entitled to know the supplier's identity and material terms before becoming bound where the law requires it. Supplier terms apply only if they are provided or made available before commitment and accepted through the request process.

T.I.M remains responsible for its own platform service, statements, handling of funds and obligations imposed by law. Referring a verified supplier does not transfer T.I.M's own responsibilities to that supplier.

10. Fulfilment, communication and completion

Clients must provide timely, accurate instructions, lawful access, relevant contacts and information reasonably required for fulfilment. Network participants must communicate material progress, delays, safety concerns, changes and completion evidence through the approved channel.

No participant may materially substitute a supplier, asset, route, scope or named professional without approval where the substitution affects price, safety, quality or a stated client requirement. Reasonable operational changes may be made to protect safety or comply with law, with prompt notice where practicable.

A request is recorded as completed when the agreed deliverable has been supplied or the completion evidence specified in the request has been accepted. A platform status is administrative evidence and does not prevent a client from reporting a genuine defect or exercising a legal remedy.

T.I.M is not an emergency service. Do not use the network instead of police, ambulance, fire, coastguard or another appropriate emergency service. Safety-critical instructions must also be communicated directly to the person responsible for the underlying operation.

11. Cancellation and refunds

A draft can be abandoned without charge before it is submitted to the live network. Submission starts T.I.M's platform routing service immediately and places the full displayed platform fee on hold. For cancellation purposes, the platform fee is allocated 50% to submission, network transmission, routing and mobilisation, and 50% to continued coordination, execution support and completion. Mobilisation begins when the request is transmitted to the live network and routing starts.

If the client cancels after submission for a reason not caused by T.I.M, a network participant or the relevant supplier, T.I.M retains or captures 50% of the platform fee and releases or refunds the remaining 50%. This applies whether or not a network participant has accepted by the time of cancellation, because network time, routing work and delivery capacity are committed from submission. The retained amount compensates work already undertaken and capacity mobilised and may be shared with participating or accepting network T.I.Ms under the applicable service-fee matrix.

If a technical failure prevents the request from being transmitted to the live network and no routing begins, the full hold is released. If the network declines the request, or it remains unaccepted when the disclosed routing period expires and is rejected, the full hold is released and no platform fee is collected. If T.I.M or the responsible provider cancels or fails to supply the agreed service, the client receives the refund or other remedy required by the request terms and applicable law. Once the platform service has been fully performed, there is no change-of-mind refund.

Supplier cancellation charges are separate, belong to the supplier contract and must be disclosed before the client becomes bound to them. Cancelling a request does not automatically cancel a separate supplier booking, and the client must follow the supplier's disclosed cancellation process.

A client-requested cancellation after submission is not a no-cost withdrawal. Submission immediately causes T.I.M to incur or commit technology and operational costs, including hosting usage, API and token consumption, payment processing, fraud and security checks, email and messaging, network routing, administration, and the time and availability of network T.I.Ms. The retained or captured 50% is the agreed allocation of the platform fee to the submission, routing and mobilisation service that begins immediately; it is not a penalty. The 50% charge therefore applies whenever the client cancels after submission for a reason not caused by T.I.M, a network T.I.M or the relevant supplier.

Before submission, the client is shown the full platform fee and the 50% cancellation charge and instructs T.I.M to begin routing immediately. The charge is not waived merely because the client changes their mind, no longer needs the request, made the request by mistake, found another provider or cancels before a network participant accepts. Any waiver must be confirmed by T.I.M in writing, is entirely discretionary and does not create a precedent for another request. Repeated speculative submissions or cancellations may result in reasonable submission limits or account suspension under section 15.

12. Network participant obligations and earnings

An activated network T.I.M may accept only work it is authorised, competent, available and properly insured to perform or coordinate. It must follow the accepted scope, applicable law, professional standards, safeguarding and safety requirements, and any lawful request instructions. It must disclose conflicts, restrictions, subcontracting, referral relationships and any absence of direct ownership or control over a represented asset.

A request offer shows the applicable earnings or fee share before acceptance. A network T.I.M's share is an allocation from T.I.M's platform fee under the applicable service-fee matrix; it is not a percentage commission on the supplier's underlying price unless the offer expressly states otherwise. The offer identifies whether the participant is accepting fulfilment, coordination or a referral role.

When a request is completed, the applicable participant payment becomes due from the captured platform fee according to the accepted offer and completion record. If a client cancels after submission and routing has begun, participating or accepting network T.I.Ms receive any applicable share of the retained 50% under the service-fee matrix. No participant earns a share merely because an unaccepted request was routed to it and then declined or rejected without work being undertaken. Payments remain subject to a genuine refund, chargeback, error or dispute relating to that request. We will give the participant the basis for an adjustment and an opportunity to provide evidence. Participants are responsible for their own tax, personnel and business expenses.

Network participants operate as independent businesses. Nothing in these terms creates employment, worker status, partnership, a general agency or authority to bind T.I.M. Legal status depends on the real arrangements and cannot be changed by a label alone. A participant may bind T.I.M only where written authority expressly permits it.

Client and request information may be used only for the accepted work. A participant must not misuse confidential information, divert a live request, demand an undisclosed payment or represent itself as T.I.M's employee or owner.

13. Acceptable use and prohibited requests

You must use T.I.M lawfully, honestly and respectfully. You must not:

• impersonate another person or misrepresent authority, identity, capability, ownership, availability, qualifications, insurance or credentials;
• request, facilitate or conceal illegality, bribery, trafficking, exploitation, harassment, unlawful discrimination, violence or evasion of a lawful restriction;
• submit payment-card details, passport copies, medical records, criminal-record information, children's information or confidential itineraries through a general field when a dedicated secure process has not been provided;
• upload malware, defeat security, scrape private information, harvest contacts, reverse engineer protected features or access an account, request or system without authority;
• use network information for unsolicited marketing, public disclosure or an unrelated purpose; or
• copy, resell or publicly redistribute private demonstrations, access codes, request information or protected T.I.M material without permission.

This section does not restrict lawful reporting to a regulator, protected disclosures, cooperation with law enforcement, access to professional advice or exercise of a statutory right.

14. Confidentiality, submitted content and intellectual property

You retain ownership of material you submit. You give T.I.M a non-exclusive permission to receive, store, reproduce, route and use it only as reasonably needed to assess an application, operate your account, process and fulfil a request, investigate a problem, maintain lawful records and provide the functions you request. Personal information remains subject to the Privacy Policy.

Private request details, credentials, non-public client or supplier information and material expressly identified as confidential must be protected and disclosed only to people who need it for the authorised purpose or where disclosure is legally required.

T.I.M branding, platform content, designs and software are protected by applicable intellectual-property rights. You may use the platform for its intended purpose, retain your records and share relevant material with professional advisers. No other licence is granted.

We will not publish a client's name, request, testimonial or a participant's confidential delivery material for promotion without an appropriate permission or other lawful basis.

15. Availability, suspension and closing accounts

We may maintain, modify or withdraw beta features and may suspend an account or request where reasonably necessary to address security, illegality, fraud, non-payment, serious misconduct, loss of required credentials, risk to a person, breach of these terms or an investigation. Where appropriate, we give notice and a reasonable opportunity to respond.

We may close an application or deactivate a participant where admission requirements are no longer met or continued access would create an unacceptable operational or legal risk. A user may ask to close an account by contacting us. Closure does not cancel an already confirmed request, erase accrued payment rights or remove records that must lawfully be retained.

16. Complaints, disputes and corrections

Send a complaint or report about a request to access@tim247.app with the request reference, issue and outcome sought. We will acknowledge it, preserve relevant records, investigate proportionately and communicate the result. Urgent safety or security issues should be marked urgent and raised directly with the responsible supplier as well.

If a dispute concerns an underlying service, we may help route information and communications, but the supplier remains responsible for resolving claims about its service. This does not prevent a claim against T.I.M for T.I.M's own conduct.

You may ask us to correct an account, request or application record. We may retain an audit record of a lawful correction rather than silently rewriting a completed transaction.

17. Responsibility and liability

We will provide the platform service with reasonable care and skill. We do not exclude or limit liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of obligations that cannot lawfully be limited, or any mandatory consumer remedy.

If you are a consumer, we are responsible for loss that was a reasonably foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss caused by inaccurate instructions, an unauthorised user, or an independent supplier's breach where T.I.M has complied with its own duties, but this does not remove any responsibility the law places on us.

If you use T.I.M wholly or mainly for business purposes, then, subject to the first paragraph of this section:

• neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, anticipated saving, goodwill or opportunity;
• T.I.M is not liable for the underlying supplier's independent performance, assets, personnel or supplier charges, except to the extent the loss was caused by T.I.M's own breach, negligence, misrepresentation or unlawful act; and
• T.I.M's total aggregate liability arising from the platform service in any 12-month period is limited to the greater of £5,000 and the platform fees paid by that business during that period.

Nothing in this section requires a party to compensate the other twice for the same loss or prevents a court from applying a mandatory rule of law.

18. Privacy, cookies and communications

Our Privacy Policy explains how we use information for applications, verification, accounts, live requests, payments, fulfilment, support and security. Our Cookie Policy explains device storage and choices.

Administrative messages—including confirmations, access instructions, security notices, request updates and verification questions—form part of the requested service and are not promotional marketing. Optional marketing uses the lawful route stated at collection and includes an effective opt-out.

19. Changes, incorporation and general terms

We may update these terms for product changes, operational learning, security, provider arrangements or law. The effective date and version appear above. A material change affecting an active user or confirmed request will be brought to attention where appropriate. A change does not retrospectively remove accrued rights or increase an already confirmed price without agreement.

If a company later becomes the platform operator, we will identify it and give the notice and information required for any transfer or new agreement. A proposed company or headquarters announcement does not automatically replace Jonathan Johnson as the present operator.

You may not transfer an account or confirmed request without consent. We may transfer our rights and obligations to a successor operating the service where lawful, provided this does not reduce mandatory consumer protections; notice will be given where required.

If a provision is unenforceable, it is treated as adjusted only to the extent necessary and the remaining provisions continue. Delay in enforcing a right is not a waiver. These terms, the accepted request summary and any expressly incorporated category conditions form the agreement for the relevant platform activity.

20. Governing law and jurisdiction

These terms and non-contractual obligations connected with them are governed by the law of England and Wales.

If you act for business purposes, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule. If you are a consumer, this clause does not deprive you of mandatory protections or a right to bring proceedings in the courts available under the law of your home jurisdiction. Nothing prevents a person from approaching a competent regulator or seeking urgent relief where the law permits it.